1. Refund Eligibility: Design Fictives offers a satisfaction guarantee for our services. If you are not satisfied with the services provided by our agency, you may be eligible for a refund. Refunds will only be considered for services that have not been completed.
2. Refund Request: To request a refund, please contact our customer service team at [email protected] within 7 days of the completion of the service. You will be required to provide a detailed explanation of why you are not satisfied with the service provided.
3. Refund Processing: Once we receive your refund request, we will review it and determine whether you are eligible for a refund. If you are eligible, we will process the refund within 45 business days. The refund will be processed in the original form of payment used to make the purchase.
4. Exclusions: We do not provide refunds for any services that have been completed or for any custom services that have been specifically tailored to your business needs.
5. Modifications: Design Fictives reserves the right to modify this refund policy at any time without prior notice. Any changes to the policy will be posted on our website.
6. Warranty: Our services come with a one-year warranty against defects in materials and workmanship. If you experience any issues with the service provided within the warranty period, please contact our customer service team for assistance.
7. Cancellation: If you wish to cancel a service that has not been completed, please contact our customer service team at [email protected]. Depending on the stage of the service, you may be eligible for a partial refund.